4 months ago
85
A new multicloud networking service built by Amazon and Google is now available, giving companies a faster way to link the two tech giants’ cloud platforms at a time when even short internet outages can disrupt major online services.
The system lets customers set up private, high-speed connections between AWS and Google Cloud in minutes rather than the weeks it usually takes to configure those links.
Its launch comes shortly after the AWS outage on October 20, which affected thousands of websites and took popular apps like Snapchat and Reddit offline. Parametrix, an analytics firm, estimates that US companies will lose between $500 million and $650 million because of that event.
The new setup brings together AWS’ Interconnect–multicloud and Google Cloud’s Cross-Cloud Interconnect to make it easier for networks on both sides to work together.
“This collaboration between AWS and Google Cloud represents a fundamental shift in multicloud connectivity,” said Robert Kennedy, vice president of network services at AWS.
Rob Enns, vice president and general manager of cloud networking at Google Cloud, said the goal is to help users move data and applications between clouds with less friction. Salesforce is already using the new model, Google Cloud said.
AWS remains the largest cloud provider, offering computing power, storage, and other services to companies, governments, and individuals. Microsoft Azure and Google Cloud follow behind it in market share.
Cloud providers are spending heavily on new infrastructure that can keep up with rising internet traffic and the growing use of artificial intelligence. These systems demand large amounts of computing power, and companies like Alphabet, Microsoft, and Amazon are racing to meet that need.
Amazon’s cloud business posted strong results in the third quarter, bringing in $33 billion in revenue. Google Cloud reported $15.16 billion for the same period.
At AWS re:Invent 2025 in Las Vegas, Amazon also shared updates on Amazon Connect, which is adding new agentic self-service tools. These tools let AI agents understand, reason, and act across voice and messaging channels, helping automate both simple and complex tasks.
With speech models from Nova Sonic, the AI can handle natural conversations in many languages and accents. Connect now supports Deepgram and ElevenLabs as well, for customers that prefer third-party speech tools. The aim is to help people solve problems on their own with smoother, more natural interactions while cutting wait times.
Amazon Connect has long offered AI features that guide customer service staff in real time by analysing conversations and surfacing helpful information. The platform is now expanding this with agentic assistance that works more closely with human agents.
While staff speak with customers, Amazon Connect reviews the conversation and sentiment, recommends next steps, and can even carry out tasks like preparing paperwork or managing routine workflows. This lets agents stay focused on customer needs while the AI handles the background work.
The service has also helped companies use unified customer profiles to personalise support. Amazon Connect is now adding AI-based product recommendations that draw on real-time clickstream data and customer history. Both AI agents and human staff can offer well-timed suggestions during conversations. The system can also anticipate needs based on live behaviour, giving businesses a way to improve service and open new sales opportunities.
See also: AWS plans major AI and supercomputing expansion for US government
Want to learn more about Cloud Computing from industry leaders? Check out Cyber Security & Cloud Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.
CloudTech News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.